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FlexiObox is offline: "Uh-oh! The selected home is not connected"

Procedure to get your FlexiObox back online

If you receive a notification in the app or by email that your FlexiObox is offline, follow the steps below to bring it back online:

Step 1: Open MyFlexiO

  1. Open de MyFlexiO App on your smartphone, log in with your FlexiO account.

    Check if the text "Uh-oh! The selected home is not connected" is displayed.


    image-20240619-072250.png

  2. If this is the case, the FlexiObox does not have access to the internet, and a restart of the device will be necessary. Proceed to Step 2.

Step 2: Restart your FlexiObox.

flexbox-back_test.3.png

  1. Go to your FlexiObox and locate the USB-C adapter (the power adapter that is plugged into the outlet and connected to the FlexiObox).

    1. Unplug the power adapter: either from the outlet or carefully unplug the USB-C connector from the FlexiObox.

    2. The FlexiObox LEDs will now be off.

    3. Wait for 10 seconds.

    4. Plug the power back in.

    5. After less than a minute, the green LED on the FlexiObox should light up continuously. → If this is not the case, please inform LIFEPOWR of error 2.5.


After a few minutes, the “Uh-Oh” message in MyFlexiO should disappear, and the graphs should be visible again.

image-20250117-134953.png



→ If this is not the case, proceed to Step 3.

Step 3: Restart your modem.

  1. Restart the modem according to the instructions provided by your internet service provider.
    TELENET: Hoe herstart ik mijn modem - (only Dutch and French)
    PROXIMUS: How to restart your devices for internet and TV
     

  2. Wait until the modem has fully restarted: you can easily test internet access by using a computer, smartphone, or other device connected to the local network.

  3. Repeat Step 2: restart the FlexiObox.


    After a few minutes, MyFlexiO should display data (graphs, live).
    → If this is not the case, proceed to Step 4.

Stap 4: Check the diagnostic page of your FlexiObox.

  1. Open the following link on a computer, smartphone, or other device connected to the local network. http://myio.local
    Important: Type the full address including http://, as some web browsers default to https://, which will not work.

  2. Check the diagnostic page of the FlexiObox: take a screenshot or a photo of the page.

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  1. Please provide this screenshot or photo to us by replying to the email. If you did not receive an email from us, you can contact us via the support page.