Replacing your FlexiObox yourself
How to replace your FlexiObox under warranty.
The following procedure will guide you step-by-step to replace your FlexiObox
If you're reading this, your FlexiObox is most likely offline.
In this case, FlexiO can no longer connect to our servers, and FlexiO will no longer work (correctly).
This does not mean your system can't work; it will fall back to the standard self-steering instead of the smart steering of FlexiO.
In this brief guide, we’ll show you how to easily replace the old device with a new FlexiObox.
Important: please return the old device to LIFEPOWR. This can be done free of charge using the included white envelope, which you can return to any Bpost mailbox, drop-off point or office.
Step-by-step guide
How does my FlexiObox look like?
The FlexiObox is a small computer, roughly the size of a book of cards, with a black metal exterior.
On the front, you'll find the LIFEPOWR logo:
The FlexiObox
The FlexiObox is typically located near the inverter or the electricity meter:
 Inverter |  Electricity meter |
Here’s how to properly disconnect the old FlexiObox:
Unplug all cables:
There are usually 2 to 4 cables connected. Carefully unplug all cables from the FlexiObox.
Note: the network connector has a clip at the back, which you need to press down to easily unplug the connector from the FlexiObox.
Remove the FlexiObox from the wall:
If your FlexiObox is mounted without the specific clamp (eg. with screws): gently lift the device off the wall to remove it.
Prepare for return:
Place the old FlexiObox into the white envelope provided
In any circumstance do not return the power supply - only return the old FlexiObox
Carefully seal the envelope.
Once the old device is packed securely, it’s ready to be sent back to LIFEPOWR.
The white self-addressed envelope with stamp.
Unpack your new FlexiObox and reconnect the cables in following order:
= network cable
= USB cables (if present)
These can be plugged freely into 1 of the 4 USB slots= Power supply (small USB, USB-C)
Connecting the new FlexiObox
Carefully mount the FlexiObox as before
Wait at least 1 minute after connecting power and then log in to the MyFlexiO app
In the app, make sure FlexiO is running: if you see any error message, please follow the instructions
Please return the defective FlexiObox within 7 days (*)
You can post the white envelope in any official red letterbox of Bpost or return the envelope to an official Bpost drop off point.
In case of non-return, LIFEPOWR is obliged to charge a fee of 100 EUR.