Installer documentation
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Installation: Replace a FlexiObox

This procedure describes the replacement of a broken or malfunctioning device.
Avoid setting up a new device as replacement, you will then have to re-configure everything from scratch and all historical data such as user data, savings and earnings will be lost.

Following steps to be taken before replacing a device:

  • Restart of device and router by cutting power to device

  • Connecting device directly to router with fixed Ethernet cable

  • Checking all cabling and internet access of local network

To prepare the replacement of a device please make sure following items are at hand:

  • A new FlexiObox

  • Power and internet connection

Step 1: Setup a new device

A new device can be a claimed or unclaimed device.
Be aware that everything on this new device will be deleted and replaced by the defective device profile and information.

  • Connect the new device to a power supply and an Ethernet (direct internet) connection

  • Wait for the device to boot and the green light to be continuous on

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  • Connect your mobile phone, laptop or PC to the local network where the new FlexiObox is connected to by using Wi-Fi or Ethernet connection

  • Open a browser on your mobile phone, laptop or PC and navigate to http://myio.local/settings

  • Important to be in the same local network as the new FlexiObox.
    Otherwise you will not be able to connect to this local webpage.

  • Push on the button LINK WITH PARTNER to generate a pairing code:

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Random example of pairing code

Step 2: Initiate the Replace Device procedure

  • Open and login to the partner portal partner.lifepowr.io and navigate to the device which needs to be replaced

  • Go to IO Diagnostics of that device and click the REPLACE DEVICE button:

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Pop-up window asking for a pairing code:

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Step 3: Insert pairing code

  • Fill in the pairing code from the new device:

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  • Click UNDERSTOOD to acknowledge the impact of replacing this device

The old device will become unusable and can be shipped to LIFEPOWR for further analysis

  • Click REPLACE to copy data such as history and configuration from the old device to the new device

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The history and configuration is now being moved to new device.
As from this moment, the new device can replace the old as the latter isn’t longer operational.


Step 4: Physically change the old device with the new device

  • Remove the wiring from the old device and plug all into the new device

  • Make sure the new device is properly powered and connected to the router.

Step 5: Complete the installation and activate FlexiO

device info.png

 

Activate FlexiO

By signing off the installation, a commitment is made where a fully functioning installation can independly run without LIFEPOWR external steering.

By clicking the sign off button, FlexiO EMS gets re-activated.

From then on, FlexiO will continue to intelligently manage the installation.

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Congratulations! 🥳 You have successfully replaced the FlexiObox!

Step 6: Return the defective device to LIFEPOWR

  • Returns can be done by parcel service or during a personal meeting with one of the LIFEPOWR representatives

  • Replacements under warranty will be arranged after analyses