FlexiO System Status
If there is a problem with your installation or FlexiO configuration, it will be reported automatically in the MyFlexiO application.
It is important that you react immediately, because at that moment FlexiO will not be able to control your installation in order to generate Savings on your energy bill and you will not be able to participate in Grid balancing.
To make it easy for you, each alert will indicate whether you need to take action and how best to do so. It is very simple.
This page gives you an overview of the notifications that are currently available.
Where can you find the FlexiO System Status?
The app will show a notification on the main screen if something is wrong. If you want to check the status yourself, you can always open it via Settings → Systemstatus.
Go to your start screen.
Select the ‘settings’ by clicking the 3 stripes down right.
Here you can choose ‘Systemstatus’
Everything is fine!
There is a technical problem with your installation that prevents FlexiO from controlling your installation.
or
The EMS (Energy Management System) is not in the correct mode.
or
Your installation is set to 'self-consumption’ mode. This means there is no FlexiO steering.
It is likely that this has been decided in consultation with you. If this is not the case, it is best to contact your installer.
The FlexiObox is not connected to the Internet. You will not see any data in your MyFlexiO application.
Check the “FlexiObox is offline” procedure to try to connect it back to the internet.
You need to be patient for a while.
Your installer will still be busy configuring your FlexiO account after which he can activate the EMS.
