Intro: where to find System Errors
FlexiO System Status
You will find the FlexiO System Status on 3 different places:
On the MyFlexiO App for users
(Q2 2025 - not yet available) On the System Status webpage while scanning the unique QR code on the FlexiObox for both users as installers
On the IO Diagnostics page (https://partner.lifepowr.io) only for installers
1. MyFlexiO App
In the My FlexiO user app a user can click on the bottom-right hamburger icon and then on Systemstatus.
Example
On this screen 2 status can be found:
FlexiObox → showing the FlexiObox is online ✅ or offline ❌
When offline, the user will find a link on how to resolve this issue.
This step-by-step explained user document can be found here.FlexiO steering → indicates if FlexiO is actively steering the installation
An error might appear when:EMS Mode is not set to Normal
The EMS diagnostic (under IO Diagnostics page) reports an error: in that case more detailed error messages can be found under the IO Diagnostics page of the device (https://partner.lifepowr.io)
In some error cases a brief message will be displayed to “Contact your installer to resolve this problem”.
2. System Status webpage (FlexiObox QR scan)
Not yet available - foreseen release Q2 2025.
The system status can be opened by scanning the QR code on top of the FlexiObox (label).
3. IO Diagnostics page
Only accessible for installers.
Go to the IO Diagnostics page of the device (https://partner.lifepowr.io).
A LIFEPOWR installer login is required to access the FlexiObox IO Diagnostics page.
The FlexiO installer website also allows you to monitor and manage all your FlexiO installations.
No installer login yet? Read this section how to obtain.
Possible error statuses explained in detail
Problems detected - FlexiO steering inactive
EMS Mode is not Normal
(Except Uninitialized, see below)
Most likely the system was put in No EMS or Self-consumption mode.
If this was not intended, change the EMS Mode back to Normal.
EMS diagnostic error
Most likely triggered because no data is coming from the inverter.
Solution: ask the user to restart the inverter and/or battery. If this does not help, an intervention might be required.
System offline
The FlexiObox is not connected to the Internet. The user is forwarded to the “FlexiObox is offline” procedure to try to connect it back to the internet.
The configuration of the FlexiObox is ongoing
EMS mode is Uninitialized
If the installation is still ongoing this is expected, if not you should activate FlexiO.
