Connected ❌

Error message not yet implemented - foreseen release Q2 2025

Explanation

FlexiO cannot connect to the FlexiO Cloud Service or has a quality connection problem.

FlexiO will be able to partly control the inverter with cached steering data the first 24hrs: dynamic steering of the battery might be still working during this time slot, however balancing the grid will not be possible.

A Connected error implies that FlexiO isn’t running or runs on a degraded level.
Your installation might or should be self-steering capable and thus fall-back to the local steering of your inverter.

Required action

Executed following steps

1. Check you internet connection / modem / network:

   1. Use a smartphone, tablet or computer connected to the local network wired or Wi-Fi (phone: make sure to disable your data connection to be sure you are using Wi-Fi) and check if you have internet access

   2. Make sure you didn’t change anything on the local network recently: this includes new modem and/or new internet provider, Wi-Fi changes such as new SSID (wireless network) name or an update of the Wi-Fi password.

   3. Is the FlexiObox cable directly connected to the modem? If not (and if possible) make sure to connected the FlexiObox directly to the internet modem

2. Check the FlexiObox:

   1. The LED on top should be continuous green

   2. The network cable should be plugged in on the other side of the green LED - make sure the cable is well connected

   3. LED’s should be on or blinking close to the FlexiObox network connector (at the bottom side)

   4. Unplug the power of your FlexiObox (small USB-C connector on the side, comparable with your phone battery charger connector), wait 5 seconds and plug in again: after approximately 1 minute the LED on top should be back continuous green

Not solved?

If this error persists, contact your installer.