FlexiO steering | Connection

First things first

Important: also users are notified via the FlexiO app of this error.

LIFEPOWR strongly encourages user interaction as first basic intervention step:

• Faster as most of the time on premises/local

• It might solve the error without any further intervention required from installer and/or LIFEPOWR

Correlated error page to user can be found here.

Explanation

FlexiO cannot connect to the FlexiO Cloud Service or has a quality connection problem.

FlexiO will be able to partly control the inverter with cached steering data the first 24hrs: dynamic steering of the battery might be still working during this time slot, however balancing the grid will not be possible.

A Connected error implies that FlexiO isn’t running or runs on a degraded level.
The installation might or should be self-steering capable and thus fall-back to the local steering of the inverter.

Required action

Remote intervention while in a call with the user or contacting the user by any other means might be the best option if a local visit isn’t an immediate option.

Ask user to describe the LED behavior of the FlexiObox or to send a picture or short movie, this can already help to find the closest solution

LIFEPOWR

Not solved?

Follow these instructions if this error persists.