First things first
Important: also users are notified via the FlexiO app of this error.
LIFEPOWR strongly encourages user interaction as first basic intervention step:
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Faster as most of the time on premises/local
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It might solve the error without any further intervention required from installer and/or LIFEPOWR
Correlated error page to user can be found here.
Explanation
FlexiO cannot connect to the FlexiO Cloud Service or has a quality connection problem.
FlexiO will be able to partly control the inverter with cached steering data the first 24hrs: dynamic steering of the battery might be still working during this time slot, however balancing the grid will not be possible.
A Connected error implies that FlexiO isn’t running or runs on a degraded level.
The installation might or should be self-steering capable and thus fall-back to the local steering of the inverter.
Required action
Remote intervention while in a call with the user or contacting the user by any other means might be the best option if a local visit isn’t an immediate option.
Ask user to describe the LED behavior of the FlexiObox or to send a picture or short movie, this can already help to find the closest solution
LIFEPOWR
Not solved?
Follow these instructions if this error persists.